What is a Refund Policy?

Any online purchase needs clear terms under which a customer can get a refund (e.g. 14-day guarantee). In the EU, the law often requires a 14-day right of withdrawal in E-commerce.

Why is it crucial for SaaS?

If you sell a digital subscription, a user who forgets to cancel might open a 'chargeback'. If you don't have a refund policy published on your site, your payment gateway (Stripe/PayPal) will side with the customer, and you will be financially penalized.

Set your rules in 3 minutes

Indicate if you are a simple SaaS without refunds or if you offer returns under certain conditions, and ComplyStack will format the ready-to-link formal content for your website.